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Because the goods are chocolates, so if the damage isn’t caused by shipping, we don’t exchange a purchase. And if you have any return request, please apply for a refund within 48 hours after accepting the delivery, and resend chocolate to us within 5 days after submitting the application. Every chocolate that needs to return must submit an application, we don’t accept the chocolate that has no-application and directly returned. You can write an E-Mail to us (chocolate@zotter.cn) to apply for refund, and describe the reason why you want to return the chocolate.

Return goods please send to ;

Zotter Organic Chocolate Shanghai Ltd

Address:Yang Shu Pu RoadNo 2866,ShanghaiFashionCenterBuilding9

Postcode: 200090

Phone: +86 021 6016 1633

The return goods must be unopened, unused, and use the original packaging.

Refund policy

In summer, we deliver all our chocolates by cold-chain logistics. If the chocolates you received have any damage (melted or broken), please send us a return application and the picture of the damage. Once your application has approved, please resend the damaged chocolate to us. When we get the chocolate, we will give you an equal value of chocolate for compensation. All extra delivery costs please paid by buyer first and we will return the money for you.